Reef Retreat  

The Reef Retreat - Palm Cove, Cairns, Australia

Frequently Asked Questions




 


  • Do I need a credit card to make an online reservation? How safe is it?
    Yes. We require a credit card to guarantee your reservation and give you instant confirmation online. Our 128 bit encryption-enhanced reservation service is powered by WorldPay a Royal Bank of Scotland company, and a leading Internet Payment provider to securely process your credit card.

  • How much will my credit card be charged to make the online reservation?
    A non-refundable reservation guarantee deposit equal to one night's accommodation is required and is payable at confirmation of booking. This will be deducted from the total cost you will pay upon checkout.

  • Why is this deposit non-refundable?
    Many small-to-medium chain and independent hotels experience a number of no shows and last minute cancellations. The non-refundable reservation deposit is to guarantee your reservation.
  • Can I modify or cancel my reservation?
    Absolutely. We have made it easy for you to make modifications to your active reservation as many times as you need, direct from our website. Simply click on the modify reservation link on the rightmost part of the top navigation panel on this page. *

*Please note that we may charge a minimum cost for modifications and cancellations. Cancellation fee is determined based on the number of days prior to check-in date.







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